All boxes begin packing after the 20th of the Month and will begin to ship the last day of each Month or the next closest working day if the last day is a Sunday. Shipping can take up to 14 working days based on royal mails guidelines.
Although this is rare mistakes do happen. But to help us, make sure you keep your wish list up to date. Sadly we don't know what pops you buy elsewhere (hopefully none) but if you do then make sure to update your list to help minimise duplicates.
If you do happen to get a pop you already have and it wasnt in your wish list drop us an email and we can help you sort it.
All orders are sent second class with royal mail unless other wise advised. This service normally takes up to 5 working days to arrive but can be up to 14. Please wait until these timescales have passed before contacting us. If you have still not received your order after this time then drop us an email with your order number and we can take a look.
Sometimes we do use a third party courier to collect larger order volumes which may add an extra day to your delivery time.
At Poptastic we are collectors for collectors and aim to pack to the level we would expect our items to arrive in but unfortunately accidents happen. If you do receive a damaged item drop us an email with your order number along with pictures of the damage as well as the outer box. This helps us to quickly identify the issue and speed up our ability to help resolve the situation.
Sometimes we may find an imperfection with an itme that is the last aviaable but we will always aim to contact you prior to shippign this out
We give our customers 14 days to return an item if it arrives damaged or if you simply change your mind. If this is the case then drop us an email with your order number before returning your item. As per our terms unless the fault lies with us return postage will be at your expense unless otherwise agreed.